Société AEREAU VOYAGES - info@alpes-promo.com
Sarl au capital de 7 622 € – RCS B 429 759 939
Le Clos Piton
F - 74340 Samoëns / France
Tél : 33 (0)4 50 34 42 72
Fax : 33 (0)4 86 17 21 29
Licence : LI 074 000006 Garantie financière A.P.S. , Paris. R.C.professionnelle GAN France, Paris
PREAMBLE. The purchase of the holiday services offered by ALPSWEEK implies the customer's full agreement with these conditions of sale and the acceptance thereof with all their conditions.
The holidays offered do not include the transport of customers. Services acquired directly by the customer from a service provider are not governed by these general conditions of sale. In such cases, ALPSWEEK is not a party to your contract.
PRE-CONTRACTUAL INFORMATION
Pre-contractual information given to the customer relating to the basic characteristics of the product selected is supplied in the description of each online catalogue activity. The customer is requested to refer to these. He or she is strongly advised to print the description of the holiday in order to study it before placing an order. Information for the customer relating to cancellation conditions, any possible price revision conditions, details of risks covered by the liability insurance taken out by ALPSWEEK, the amount of the insurance cover and information relating to the option of taking out an additional insurance policy are given in these conditions of sale.
General clauses Any order implies acceptance of the conditions of sale or provision of service, the details of which are given on this page.
Paiement
The customer chooses the means of payment from among those offered by AEREAU VOYAGES on the www.alpes-promo.comweb site.
Payment is made in conformity with the general conditions of the payment scheme detailed on this page.
In case of credit card payment, the transfer of the transaction for debiting the customer's account is effected within seven days following the date of the "electronic receipt" issued by the customer. However, the trader will cancel the order should he or she be unable to honour it and will inform the customer of this.
1) PRICES. 1.1. Prices for renting accommodation include the rent itself together with the services indicated in the product description, including all taxes, VAT in particular (with the exception of the activity tax, unless otherwise mentioned) and the costs (water, electricity and heating). No claim whatsoever concerning the value of the holiday will be taken into consideration. It is the customer's responsibility, before his or her departure, to judge whether the price suits him or her by accepting the fact that the price in question is a package price.
1.2. Prices indicated do not include:
Additional insurance policies covering our third party liabilities such as those described hereafter;
Personal expenses, deposits for the hire of equipment or for temporary accommodation, baggage excess charges, costs or penalties incurred for a breach of the laws of countries concerned;
Activity taxes set by the municipality;
Costs of transport from the place of departure to the place of the holiday;
In general, any services not expressly included in the description of the holiday and particularly, but not limited to, any charges invoiced for cleaning or breakages.
1.3. Prices of activities, rent or hire and fixed rates presented online are subject to change without prior notice. 1.4. In accordance with the law, contract prices may not be revised, except to take into account variations in :
a) transport costs, particularly those related to fuel costs;
b) exchange rates applying to the trip or the activity in question.
In all of these cases, no contract price increase will be made less than 30 days before the departure date.
2) AVAILABILITY OF PRODUCTS.
Our holidays are offered for a duration defined by the reservation conditions. Products offered are limited in quantity. In view of the availability administration in real time, the customer's attention is drawn to the fact that the availability of the product presented may be revised at the time the customer confirms his or her agreement in the following case: due to the simultaneous connection of several consumers interested in the same product, the first having confirmed his or her agreement for the said product in real time, will render it unavailable to the others. In such cases, a non-availability message will be sent to the customer at the time he or she comes to the order confirmation procedure.
3) ACCOMMODATION
In accordance with international codes of practice, rooms are made available, except in case of local exceptions, from midday until 1.00 PM, whatever the times of arrival or departure. We reserve the right to substitute the foreseen hotel with another establishment of the same category, should this be necessary for technical reasons, because of a force majeure or on account of acts of third parties. Our prices are contractual rates. It is therefore impossible to take into account certain promotional rates practiced on-site on certain dates, and as a result we will not take into account any claim or reimbursement request. Descriptions are established with care, however they do not have contractual value and we may not be held responsible for any modification that may be made in the meantime. The number of meals depends on the number of nights spent at the hotel. Full board begins with dinner on the first night and ends with breakfast following the last night. Half-board includes breakfast and one other meal per day. Drinks are only included where this is expressly mentioned. These meals may also be provided during an excursion in a local restaurant, as a picnic or during the accommodation during a stage of a trip. Children under two years of age will not be provided with an adult bed in hotels. Rooms that are "double to be shared" are offered on condition that a person agrees to share. Failing that, a single room supplement will have to be paid.
4) CONTRACT CONSTITUTION - SUBSCRIPTION - RESERVATION 4.1. The contract will only be deemed to have been concluded between the customer and ALPSWEEK after ALPSWEEK has confirmed to the customer his or her reservation by e-mail or by mail and the payment will be due according to the effective date of the reservation. 4.2. Any reservations becomes effective only after the real effecting of a down payment equivalent to at least 30% of the total amount of the holiday. The following are not considered as payment: giving a credit card number as long as no authorization from the centre has been obtained, a cheque as long as it has not been debited except a bank cheque, a postal order that we have not been in a position to cash, or a bank transfer as long as we have not received confirmation from our bank. It is absolutely necessary to effect the balance of the payment at the latest 15 days before the foreseen departure date (including the date of departure). ALPSWEEK will effect a balance payment reminder one month before the departure date.
5) MEANS OF PAYMENT
Details of the means of payment proposed are given on the pages of the Internet site reserved for payment or by our call centre.
6) CANCELLATION AND MODIFICATION BY THE CUSTOMER 6.1. Any cancellation must be notified by registered post with Acknowledgement of Receipt at most 7 days after the online reservation and the payment of the deposit (the postmark being considered as proof). In case of cancellation less than 10 days before the departure date, the notification must also be sent by fax. However, a cancellation insurance policy may be taken out (see insurance conditions). 6.2. In case of cancellation of all or part of the trip after the legal withdrawal period, the client owes all costs related to his or her order.
Activity modifications may no longer be taken into account less than 10 days before the departure. These penalties may not be transferred to another activity in any case whatsoever. All changes to the date of the activity or the place of accommodation will be considered as a cancellation. 6.3. Additions of services will be subject to invoicing in accordance with article 3 and in accordance with these General Conditions of Sale. 6.4. Any activity which has begun will be considered as having been fully executed, and will not give rise to any reimbursement. 6.5. If, during the activity, the customer renounces one or several services ordered, ALPSWEEK will give no reduction whatsoever in the price of such an activity.
7) MODIFICATION OR CANCELLATION BY THE ORGANISER 7.1. In cases where, before departure, an essential element of the contract covering the activity is modified by the organiser, the customer may, within a period of five (5) days after having being informed of the modification:
either agree to participate in the modified activity, in which case an amendment must be signed giving details of the modifications and of the reduction or the increase of the price, on the understanding that in case of price reduction, the customer shall be entitled to reimbursement of the price difference ;
or, depending on availability, reserve another global fixed price package activity of an equivalent or superior quality, or of an inferior quality against reimbursement of the price difference ;
or terminate his or her reservation, in which case the customer shall immediately receive reimbursement of all sums paid, excluding sums for any insurance policies which may have been taken out.
In the absence of a written reply from you within the above mentioned time period, you will be deemed to have accepted the programme modification, the price increase or the changes to certain agreed services (the time period of 5 days will be deemed to have been observed if you post your letter of reply at the latest on the fifth day, the postmark being considered as proof). 7.2. In case the holiday and/or an annexed service should be cancelled in part or in full either by the organiser, or by one of the service providers for reasons of force majeure (including weather conditions) or for reasons of customer safety, the customer may not claim any indemnity whatsoever other than the reimbursement of any sums paid for the cancelled service.
8) RESPONSIBILITIES 8.1. ALPSWEEK will pay indemnities either for the value of the services agreed upon when they have not been rendered or have been poorly rendered or for damages suffered only to the extent that the provider has not been able to offer on-site a replacement service of an equivalent quality. The liability of ALPSWEEK for the imperfect execution or non-execution of the contract is limited to the global fixed price of the trip, except in case of intentional fault or negligence or serious imprudence, excluding physical injury. International agreements and applicable national laws which foresee greater restrictions or liability exclusions will remain valid. 8.2. In no case whatsoever may ALPSWEEK be held liable for non-execution or imperfect execution due to the following: omission on the part of the customer; circumstances of force majeure (including weather conditions) cases of accident or acts of third parties exterior to the contract. We remind you that any loss, damage, oversights or thefts of personal belongings during your activity or during transport may not involve the liability of ALPSWEEK.
9) CLAIMS 9.1. If the holiday does not correspond to the contractual agreement, your are obliged to inform the service provider concerned as well as ALPSWEEK without delay, i.e. on the same day, in order that this may be rectified. 9.2. To be receivable, all claims relating to the activity must be sent, together with all supporting documents, to ALPSWEEK, Le Clos Pitton, 74340 SAMOENS (France) by registered letter, together with all supporting documents within a period of a maximum of 8 days following the end of the holiday. After the expiry of this period, ALPSWEEK reserves the right to take no further action upon requests formulated. The reply period may vary depending on the duration of our enquiry with the service providers concerned. 9.3. All litigation relating to the conclusion, interpretation or execution of this contract is within the competence of the Courts of Thonon Les Bains.
AEREAU VOYAGES, with the express exclusion of France Télécom, is the only party having the authority to deal with any claims or litigation relating to the products sold or the services provided, upon the delivery or the non-payment of these. If the complaint relates to a payment operation, the bank establishment or the third parties responsible for the payment system may be consulted.
10) FORMALITIES
Health formalities relative to all holidays offered online are subject to a specific clause, which is available on the www.alpes-promo.comsite. By sending ALPSWEEK an offer to enter into a given holiday contract, the customer is deemed be fully aware of the formalities in question. It is his or her responsibility to take all useful measures in order to settle these formalities.
11) INSURANCE
ALPSWEEK has taken out an insurance policy covering the consequences of its professional liability. The description below is for reference only and has no contractual value. The exact conditions governing this insurance cover (conditions and extent of the insurance cover) will be given to you with your travel documents, and are described on our Internet Site. You are strongly recommended to read them carefully. Repatriation Insurance - Cancellation - Comprehensive cover. Cancellation Insurance: you are reimbursed your costs arising from a cancellation before departure (administrative costs and insurance premium having been deducted) particularly in case of serious illness or death of the insured, his or her spouse, his or her ascendants or descendents, brothers and sister, daughters or sons-in-law, stepchildren and parents-in-law. The insurance premium is never reimbursed.
Proof of transactions The data recorded by the payment system used and chosen by the customer (a banking or other establishment) constitute proof of all the financial transactions concluded between the trader, his or her customers and the said establishment.
Right of access to files In accordance with the law on information technology and liberty, the customer is entitled to access and rectify data concerning him or her and is also entitled to object to such data.
To exercise his or her right, the customer must contact:
OUR SKI RESORTS
